How frustrated managers can confront the pandemic’s entitlement culture

The cry for help from managers in the public sector is growing. As the lockdowns continue, accountability is slipping

How frustrated managers can confront the pandemic’s entitlement cultureJan was on the verge of tears as we discussed the challenges with her team. “It doesn’t matter how many times I ask Sylvia to get the work done, she always has an excuse for why she can’t deliver,” she said. “On top of that, she doesn’t want to come into the office and wants…

Does praying for customers and staff make a difference?

While it’s difficult to determine whether prayer works for our customers and staff, research shows that praying is good for our health

Does praying for customers and staff make a difference?Sometimes I catch myself thinking about my clients or staff and saying a quick prayer for them. It’s a habit I’ve fallen into over the past 35 years of managing people and running businesses. I wonder if it makes a difference. The reason I can’t say definitively whether prayer works is that I haven’t seen…

Three key elements to succeed in sales

Treat others the way you would like to be treated, know why you’re selling and put together a good plan that you’re willing and able to follow

Three key elements to succeed in salesLike many entrepreneurs and sales professionals, I’ve been selling since I was a teenager. Over the years, I’ve hawked worms, newspapers, pins, chocolate bars and books door to door, knives and lamps on street corners, vitamins and herbs in retail and online, and, eventually, advertising, as well as coaching services and training to companies. I…

Three things you can do to accomplish more in less time

Life’s too short to occupy most of it with frustration and busyness. Tackle the stress by prioritizing, delegating and meditating

Three things you can do to accomplish more in less timeMany of us feel crunched for time. We have a variety of activities and tasks that seem to need our attention on a regular basis. Whether it’s getting kids to school, managing family activities, preparing meals, as well as getting our jobs done, sitting in on video meetings, or dealing with an ever-growing stream of…

What to do when your board members go rogue

Some board members think their position gives them extra power and privileges

What to do when your board members go rogueJenny was in tears. As the executive director of her organization, she was at her wit’s end and said she was ready to quit. She confided in me that one of the directors was going directly to one of her staff members, telling him he would be fired unless he complied with the director’s request,…

How to increase your personal business performance

Performing at our best all the time can seem like a challenge unless we move the goal posts and focus on learning, fun and clarity

How to increase your personal business performanceThere were only three days left before I had to have the program ready for my team. I had been putting off working on the project until it seemed like the last minute. I could feel the pressure building internally and I wasn’t sure I was going to be able to deliver. Working to deliver…

Screwed up? It’s okay to be honest

Our mistakes in judgment help us learn and hopefully grow

Screwed up? It’s okay to be honestWhen I was a brash and self-assured 21-year-old, I announced at a family dinner with my aunt and cousin that I would be a millionaire by the time I was 30. I had found investors and had just started a business. I thought I was invincible, living in the big city, and figured I could…

Feel out of control? Try naming your year

Being rooted and attentive to a guiding motto, principal or goal can keep us from being distracted

Feel out of control? Try naming your yearIt was icy and the pickup truck on the road in front of me started sliding out of control as it rounded a corner on our way back from the ski hill the other day. While others in the car with me were shouting distracting instructions, in my head I could hear my father’s voice…